职位概览
职位要求
Job Description:
The Mechatronics Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Mechatronics Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.
Key Responsibilities:
- Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions
- Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution
- Manage escalation of issues as needed
- Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause
- Collaborate with Stellantis and Supplier Plants to establish and validate containment actions
- Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc)
- Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models
- Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings
Skills & Qualifications:
- Bachelor of Science in Mechanical or Electrical Engineering from accredited University
- 5-8 years of strong technical background in automotive engineering, quality, and/or manufacturing
- Proven ability to solve problems using advanced root cause analysis tools and techniques
- Strong analytical skills to identify patterns, trends with data analytics tools
- Experience with modules, electronic components, or mechanical-electrical systems.
- Experience with vehicle level diagnostics for DTCs and vehicle architecture analysis.
- Excellent written and verbal communication skills to interact effectively suppliers, dealers, internal teams and all levels of management
- Ability to develop and maintain strong relationships with engineering, manufacturing, and supplier quality
- Strong customer-oriented mindset
- Capable of managing multiple tasks and projects, tracking progress, and ensuring timely delivery of solutions
Preferred Skills:
- Masters in Engineering
- Shainin Red X Journeyman
- Kepner Tregoe
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