Warranty Engineers- Manufacturing & Supplier
Job ID: 2007909
Career Area: Quality
Job Category: Salaried
Career Area: Quality
Job Category: Salaried
Location: Headquarters & Technology Center – Auburn Hills
48326, US
Date Posted: February 19, 2025
Brand: FCA Group
48326, US
Date Posted: February 19, 2025
Brand: FCA Group
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Job Overview
Qualifications
The Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.
Key Responsibilities:
- Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions
- Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution
- Manage escalation of issues as needed
- Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause
- Collaborate with Stellantis and Supplier Plants to establish and validate containment actions
- Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc)
- Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models
Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings
Skills & Qualifications:
- Bachelor of Science in Mechanical or Electrical Engineering from accredited University
- 5+ years of strong technical background in automotive engineering, quality, and/or manufacturing
- Proven ability to solve problems using advanced root cause analysis tools and techniques
- Strong analytical skills to identify patterns, trends with data analytics tools
- Excellent written and verbal communication skills to interact effectively suppliers, dealers, internal teams and all levels of management
- Ability to develop and maintain strong relationships with engineering, manufacturing, and supplier quality
- Strong customer-oriented mindset
- Capable of managing multiple tasks and projects, tracking progress, and ensuring timely delivery of solutions
Preferred Skills:
- Masters in Engineering
- Shainin RedX Black Belt
- Green Belt / Kepner Tregoe
- Design for Six Sigma
- Project Management
EOE/Disability/Veteran
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
